OTC Trading FAQ

1. What is USDT?
   USDT (Tether USD) is a stablecoin issued by Tether, pegged 1:1 to the US dollar. It is mainly used in crypto trading for value storage and transfers, helping users keep assets stable during trading.

2. What is C2C trading?
   C2C (Customer-to-Customer), also called fiat trading, means using fiat currency (e.g., CNY) to directly buy, sell, or swap digital assets. It enables quick conversion between fiat and crypto.

Trading

3. Difference between Quick Trade and Self-Selected Trade?
   • Quick Trade: the system auto-matches a suitable counterparty for faster completion.
   • Self-Selected Trade: you choose your counterparty, offering greater flexibility and control.

4. How to buy/sell USDT?
   Please refer to the TEBBIT User Guide and complete the steps in the App.

5. Are the prices shown on the platform set by TEBBIT?
   No. Prices in Self-Selected Trades are set by verified merchants. TEBBIT only provides the platform and does not set prices.

6. What are TEBBIT’s fees?
   • Currently, Self-Selected Trades are fee-free.
   • Third-party payment providers (e.g., Alchemy Pay) may charge additional fees.

Getting Ready

7. What are the requirements for fiat trading?
   You must:

1. Bind a mobile number

2. Complete identity verification (KYC)

8. Can I trade without identity verification?
   No. TEBBIT requires all users to complete KYC before P2P trading.

9. How many payment methods can I add?
   No limit. You may bind multiple payment methods as needed.

10. Which bank cards does TEBBIT support?
    Most banks’ cards are supported. You can bind your regular bank account.

Payments

11. How do I pay the merchant?

1. After creating an order, choose a payment method.

2. Pay according to the merchant’s payment details.

3. Return to the App, tap “I Have Paid” to confirm.

4. After the merchant confirms receipt, USDT will be released to your account.

12. I paid but didn’t receive USDT—what should I do?
    First, check whether your fiat account was debited. If you still haven’t received USDT, contact the merchant via the order page. If there’s no response, submit an appeal for platform intervention.

13. What is the “payment window”?
    It’s the time limit set by the merchant (typically 5–30 minutes). You must pay within the window and promptly tap “I Have Paid.”

14. Why does my order show as timed out?
    If you don’t tap “I Have Paid” after paying, the order may time out. Contact the merchant immediately or resolve via appeal.

15. I paid, but the merchant says they haven’t received it—what now?
    • Settlement times differ across banks, especially for large transfers. Communicate with the merchant and wait for confirmation.
    • If something seems off, contact your bank support to verify the transfer status.

16. Can someone else pay on my behalf?
    No. For security, TEBBIT allows payments only from the account matching your KYC.

17. I mistakenly tapped “I Have Paid” but haven’t paid—what should I do?
    Ensure payment hasn’t been made and request order cancellation.
    ⚠ TEBBIT is not liable for losses caused by user error. Always verify before confirming.

Receiving Payments

18. Why must I add a payment method?
    You need to provide payment details so buyers can transfer funds during trades.

19. How do I set payment methods?
    Follow the steps in “Fiat Payment Settings.”

20. I entered the wrong payment info—how to fix it?
    You can edit or delete a saved payment method and re-bind the correct account.

21. Can I use someone else’s payment method?
    No. You must receive funds via a bank card or e-wallet under your own name.

22. How do I safely release coins when selling?
    Always confirm funds received before tapping “Release” → “Confirm Release.”

Safety

23. What is the T+1 restriction?
    Crypto purchased in Self-Selected Trades can be withdrawn only after 24 hours to enhance security.

24. How does TEBBIT protect traders?
    • Escrow: during the trade, the seller’s USDT is held in escrow to ensure safety.
    • Appeals: if a dispute arises, you can appeal and support will intervene.

25. What is an appeal?
    If a dispute occurs, submit an appeal. Platform support will investigate and adjudicate.

26. Are merchants on the platform trustworthy?
    TEBBIT verified merchants post deposits and pass strict reviews. If issues arise, contact online support anytime.

27. What if the merchant doesn’t release coins after I pay?
    • Ensure the payment has arrived; ask the merchant to release.
    • If unresponsive, submit an appeal. The platform may force-release the USDT.

28. How do I report fraud or give feedback?
    Contact online support and include:

1. Order number

2. UID (User ID)

3. Supporting screenshots

Other

29. Why do I see “No ads available”?
    Possible reasons:
    • The merchant set a minimum amount that your order doesn’t meet.
    • Low current market liquidity—please try again later.

30. Can I trade with users from other countries/regions?
    Currently, Self-Selected Trades support CNY only.
    For other fiat, use Alchemy Pay with Visa or Mastercard.