1. How to become a Tebbit merchant?
To become a Tebbit merchant, you need to follow these steps:
• Access our APP – go to the Buy/Sell section and click the merchant registration page in the upper right corner, then complete identity verification (KYC).
• Submit the required merchant information and ensure that all details are accurate.
• Pay a deposit as required. The deposit amount may vary depending on platform requirements and merchant level.
• Once your application and documents are approved, you will officially become a Tebbit merchant and can start posting ads.
2. What are the benefits of becoming a merchant?
As a Tebbit merchant, you will enjoy the following services:
• Advertising privileges: Merchants can post buy and sell ads on the platform.
• One-to-one service: We provide a dedicated account manager to help you improve trading efficiency and assist with potential order issues or disputes.
• Exclusive merchant badge: Your account will display a merchant badge next to your nickname to enhance credibility.
• Priority access to new products and features: Tebbit regularly launches new merchant features, and merchants get early access.
3. Does it cost money to become a merchant?
There is no fee to join Tebbit as a merchant. However, merchants are required to pay a deposit, which will be fully refunded when the merchant exits.
4. How do I set up payment methods?
You can go to the “Buy Crypto” page, enter custom trading, and click “Add payment method.” Choose a suitable payment method to receive funds.
5. How do I post an ad?
• From the top navigation bar, select “Buy Crypto” → enter custom trading → click “Ad Management.”
• Fill in the required ad information, verify accuracy, then click “Post Ad.”
• Make sure your ad is clear and accurate to attract potential buyers.
6. How do I delist or relist an ad?
• Go to the “Merchant Management” page and click “Ad Management.”
• In the Ad Management page, you can view all your ads including Ad ID, price, remaining amount, etc.
• You can choose to delist or relist your ads as needed.
7. How do I handle trading orders?
• When a user responds to your ad, you will see the order in “Merchant Management” → “Order Management.”
• If you are the buyer, once you complete the payment, click “I have paid” and wait for the seller to confirm receipt.
• If you are the seller, once you receive payment, confirm it within the required time and click “Confirm receipt” to release the crypto.
Note: Always ensure account details are correct and verify that the counterparty account is identity-verified.
8. How do I handle order disputes?
If you encounter problems during trading, Tebbit suggests first communicating with the user. If no agreement is reached, you can go to the order page, select the order, and click “Dispute.”
• Provide a detailed explanation and upload screenshots. The platform will intervene and help resolve the issue.
9. How many ads can each merchant post?
Each merchant can post up to two buy ads and two sell ads, totaling four ads.
10. How are ads ranked?
Ad ranking rules are as follows:
• Online merchants are prioritized: ensure you are active on the platform.
• Price competitiveness: more competitive prices will rank higher.
• Verified merchants are prioritized: certified merchants are displayed first.
11. How is the ad posting limit calculated?
The ad posting limit depends on your deposit amount and merchant level. Your ads cannot exceed the maximum quota. You can increase the limit by raising your deposit or applying for verified merchant status.
12. What is a transaction deposit? When can it be deducted?
The transaction deposit is a fund set aside to ensure safe trading on the platform. After completing identity verification and AML checks, merchants must deposit a certain amount into the platform account. If a merchant engages in misconduct or a dispute arises, part or all of the deposit may be deducted.
For details, please refer to the “Deposit” section in the Merchant Service Agreement.
13. Under what circumstances can merchants be removed?
Merchants may be removed from the platform for the following violations:
• False advertising: posting misleading or fraudulent ads.
• Malicious behavior: repeated complaints or disputes that disrupt platform operations.
• Failure to follow platform rules: not fulfilling transaction obligations, delaying payments or releases without reason, etc.
Specific removal and penalty rules can be found in the “Merchant Removal and Penalty Rules” section of the Merchant Service Agreement.