To ensure transaction security and provide a fair trading environment, all merchants must carefully read and follow the guidelines below.
1. Fraud-Related
Common Fraud Types
Bank Card Fraud
Forged transfer screenshots: Fraudsters fake screenshots without actually transferring funds to trick merchants into releasing coins.
Fake SMS notifications: Fraudsters send forged bank SMS claiming successful transfers. Always verify the sender is an official bank number.
Alipay Fraud
Modified nickname: Fraudsters change their nickname to “Transferred XXX to you” to confuse merchants.
Fake transfer screenshots: No actual transfer is made, only fake evidence is shown.
Fake payment requests: Fraudsters initiate a request equal to the order amount to deceive merchants.
WeChat Fraud
Fake profile: Fraudsters copy your avatar/nickname to impersonate you.
Forged screenshots: Fake transfer records to force merchants to release coins.
Delayed payment: WeChat’s delayed settlement feature can be exploited. Only release coins after funds are confirmed.
How to Prevent Fraud
Always confirm in official banking/Alipay/WeChat apps.
Match payer name with order info.
Transfer received funds promptly into a safe bank account.
How to Handle Fraud
Immediately file an appeal, do not release coins.
Contact buyer to cancel or complete payment.
If you mistakenly released coins, contact support immediately to freeze the other party’s account.
Stay cautious during peak trading.